Tikipunga High School

In July 2014, New Era IT has become the ICT administration and support team for Tikipunga High School. As a part of the migration, the server has undergone a full reconstruction including replacement of hardware and software. All workstations and staff laptops have been rebuilt completely with a standard operating image (SOI) school wide to improve consistency, efficiency and stability.

Outlined below are differences that you will notice as you explore your new network and important contact details for any ICT issues.

School ICT Contacts: Delilah Edmonds

Logging Support Requests: For any technical queries / concerns / questions please always, in the first instance, email

This email address will forward all requests to our helpdesk system which will in turn raise a support ticket. The ticket details will be sent back to you with an associated ticket number. These tickets will be queued and worked through by your onsite support technician. Your School ICT contact will work with our technician to prioritise any urgent requests.

New Era IT Onsite Tech:  A new Era technician, Rhys Jeffery-Upson, will be onsite for support 16 hours per week, based in Nigel’s old office. Depending on the type of request the technician may visit you or assist you remotely. It is important to note, to ensure the most efficient way to obtain support from the technician is to log a request.

Urgent Queries: In the first instance email your request then escalate the call to your technician or if they are unavailable escalate to the schools ICT contact whom can escalate to our Auckland based helpdesk. 

New Era IT Service Desk: Our service desk is available to all staff members, Monday to Friday between 7:30am and 5:00pm for any queries. Service Desk staff are able to assist with most issues remotely and can remote control your staff laptops and workstations to fix minor issues. Please do make use of this service. The contact number is 0800 438 428.

Updated Software

As part of your system upgrade we have created a consistent environment where all workstations and laptops are running Windows 7 Enterprise. This operating system looks identical to your previous system but is designed for larger networks and is therefore more stable.

We have also upgraded your Microsoft Office suite to the latest version, Office 2013. The latest upgrade has a smoother look and feel and has some great additional features. In particular you can now create PDF’s from all Office programs (Word, Excel, PowerPoint, etc.) and they can be edited within Word.

Drive Mapping (Network Drives)

There are now three shared drives available to most staff members all of which are stored on the server.

Documents (H:) – This is your own personal network drive where you are able to store documents, folders, etc. and only you have access to this drive.

Staff Shared (T:) – This network drive is shared between all teachers. You can use this to pass documents and large files between yourselves and store any curriculum based documentation and teaching resources.

Student Shared (S:) – This drive is shared between all teachers and all students. This drive can be used to place work in ready for marking or use in another room.

Office Shared (O:) – If you are a part of the admin support staff and senior management team you will have a fourth drive called Office Shared used for storing accounts and administration documentation.

Folder Redirection

Previously, saving documents to the “My Documents” folder or other folders (Desktop, Music, Videos, and Pictures) would store the files locally on that workstation or laptop. This is no longer the case as all these folders have been redirected to your own network drive meaning that documents and files created or saved on any workstation or laptop will be available to you on any other workstation or laptop that you log in to. They are stored on the server. This ensures that if the hard drive in your laptop fails you will not lose any data.


Offline Files

If you don’t have access to an internet connection while using your laptop, documents saved to your redirected folders will sit locally on your machine until you reconnect to the school network or any other internet connection. A hidden ‘cache’ is kept on your laptop which enables you to continue to work on your files while offline. Any changes you make to files while offline will be synchronized back to the network the next time you connect.


Direct Access

We have installed a new system known as direct access. This enables you to work on your laptop anywhere that has an internet connection as if you were working within the school. Please note that the speed of access to shared drives will vary depending on the speed of the internet connection that you’re working on. All folders and printers will be available to you as well as software such as Kamar. Direct Access can sometimes take several minutes to establish itself.
Laptop D: Drive (Local Data)

We have configured all staff laptops to have a drive available for personal data which shows in file explorer as (D:) Data. This drive is NOT synced with the network and any files stored here are NOT backed up. The drive can be used by staff to store their personal photos, videos, music, documents etc. For example, if downloading personal music through iTunes please save the files to this drive (D: – Data) and not the Music folder or desktop etc as this will take up space on the school network and is not permitted. When installing applications such as Spotify or iTunes you should set your Library to reside on D drive.

Laptop Admin Permissions

All staff have been given local admin rights to their laptops meaning that you are able to download and install software and programs to the laptop and update software as required using your own credentials. You can also make changes to the laptop settings but we would recommend against this or if unsure, seek advice from your onsite tech.

Wireless Networks

There are now four wireless networks setup for the school with varying levels of security as appropriate:

TikiHigh – This network is used for staff laptops only. It uses a secure type of authentication that requires no entry of username or password and staff laptops will connect automatically when in range.


TikiHigh_PSK – This network is specifically for Chromebooks & Mac Laptops. These devices have been pre-configured to connect automatically, however you are still required to enter your school network username & password for access to the internet.

TikiHigh_BYOD – This network is used for all personal devices such as androids, ipads, personal laptops etc. This network is isolated from the school network and has no access to shared drives or other network resources. To access this network use the following instructions:
– Click on the network and type in the Pre-Shared-Key password: tiki9876
– Sign-in with a Fortinet captive portal page that will pop up automatically in your browser.
– Enter your school network username & password to gain access to the internet.


TikiHigh_Guest – This network is designed for visitors of the school to provide internet access only. Time limited codes can be issued by reception


By default all staff have been given the following print queues



These are print release queues that are no different to before. If you print to one of these queues your printing will be held and you can release it on any of the following three printers

–          Staff Copier

–          Library Copier

–          Admin Copier

You will need to know your Equitrac pin code.

A new feature available on the copiers is ‘Scan-to-Me’

Selecting this option and entering your Equitrac pin code will automatically prefill your email address. You simply need to seat your document and hit send and it will be emailed to you.


Other various printers will automatically be available to you. Additionally if you are missing a printer you can use the shortcut on your desktop ‘Add Printer.’ Select ‘Network Printer’ and it will list the available network printers.